Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health System • Fayetteville, NC

134d

About The Position

The Patient Representative at Cape Fear Valley Pediatric Care is responsible for ensuring optimum patient flow through the office, accurate and prompt submission of invoices to the billing/collection department, and the initiation and maintenance of medical records. The role involves efficient scheduling of patient visits, accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes, transcription of non-medical dictation, and timely submission of reports.

Requirements

• High school diploma or equivalent required.
• 1-2 years clerical experience.
• Medical business office or significant public contact preferred.
• Knowledge of Medical Terminology.
• PC skills preferred.
• Ability to type 45-55 words per minute accurately.
• Tact and ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing necessary to converse with the public.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred.

Nice To Haves

• Business-related courses preferred.

Responsibilities

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end.
• Order all outside tests requested by the doctor; schedule patient appointments, confirm.
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
• Transcribe all non-medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month end reports in a timely manner.
• Assist in tracking supply inventory and notify Office Supervisor/Coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assist as required in non-invasive medical procedures or as security observer.
• Know where administrative/medical staff can be located and direct emergency messages.
• Perform other duties as assigned.

Benefits

• $2,000 Bonus

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED