Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health-posted 2 months ago

Full-time • Entry Level

5,001-10,000 employees

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The position at Cape Fear Valley Pediatric Endocrinology involves ensuring optimum patient flow through the office, accurate and prompt submission of invoices to the billing/collection department, initiation and maintenance of medical records, efficient scheduling of patient visits, and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes. The role also includes accurate transcription of non-medical dictation and timely submission of reports.

Register patients expediently while obtaining accurate information.
Schedule patient appointments for initial and follow-up visits and procedures.
Ensure the completion of new patient information and update information for the medical record.
Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end.
Order all outside tests requested by the doctor; schedule patient appointments, confirm.
Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
Transcribe all non-medical dictation.
Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
File, fax and/or mail reports and records.
Compile and submit month end reports in a timely manner.
Assist in tracking supply inventory and notify Office Supervisor/Coordinator when supplies need to be reordered.
Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
Assist as required in non-invasive medical procedures or as security observer.
Know where administrative/medical staff can be located and direct emergency messages.
Perform other duties as assigned.

High school diploma or equivalent required.
1-2 years clerical experience.
Medical business office or significant public contact preferred.
Knowledge of Medical Terminology.
PC skills preferred.
Ability to type 45-55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing necessary to converse with the public.
Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred.

Business-related courses preferred.

$2,000 Bonus Facility

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Patient Representative - Clinics-Full Time-Days

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