Patient Representative 80 hours Scheduling - Portage Road 0900-1730

Bronson Healthcare

117d

About The Position

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service.

Requirements

• High school diploma or general education degree (GED) required.
• Previous customer service experience required.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Ability to multi-task and be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work.

Nice To Haves

• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred.
• Certified Healthcare Access Associate (CHAA) Preferred.

Responsibilities

• Greeting and registering patients accurately and efficiently.
• Gathering and entering appropriate demographic and insurance/billing information.
• Verifying insurance eligibility using online systems.
• Scheduling appointments and communicating appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Providing and/or completing required patient forms.
• Collecting and entering payments, following required balancing procedures.
• Analyzing, interpreting and entering physician orders.
• Scanning and indexing forms.
• Identifying financial counseling needs.
• Maintaining confidentiality in verbal, written and electronic communication.
• Following established processes, protocols, and workflows.
• Taking initiative to resolve problems and meet patient needs.

Benefits

• Full-time employment with a scheduled weekly hours of 40.
• Opportunity to work in a team environment.
• Engagement in a community-owned, not-for-profit health system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees