Patient Rep II

Cincinnati Children's • New York, NY

1d • Onsite

About The Position

At Cincinnati Children’s, the goal is to make children’s health better through a holistic team approach in caring for patients and their families, and in advancing science and discovery. The organization strives for continuous improvement, finding energy and inspiration in its shared purpose. Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospital for over 15 years, consistently among the top 3 for National Institutes of Health (NIH) Funding, and recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025). It is also noted as one of America’s Most Innovative Companies by Fortune, consistently certified as a great place to work, a Leading Disability Employer, and Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). The organization embraces innovation, including the responsible use of artificial intelligence, to empower teams, work smarter, and care better, fostering new ideas, better outcomes, and a stronger future. Cincinnati Children’s is an Equal Opportunity Employer committed to dignity and respect for all employees, patients, and families, providing consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. A comprehensive job description is available upon request.

Requirements

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees