Patient Relations Sr Analyst

Nebraska Medicine • Omaha, NE

4d

About The Position

The Senior Patient Relations Analyst plays a key role in enhancing patient satisfaction and care quality by investigating and resolving complex complaints and grievances. The Senior Analyst provides expert support and guidance, serving as a liaison between patients, families, and clinical staff, and actively participates in improving patient relations practices. This role requires thorough documentation, effective conflict management, and strategic collaboration with senior leadership, medical staff, legal, privacy, and other organizational stakeholders. Additionally, the role includes mentoring junior staff, contributing to performance improvement initiatives, and ensuring compliance with regulatory requirements and departmental policies.

Requirements

• Minimum of 5 years patient relations experience or closely related field.
• Bachelor's degree in behavioral health sciences or related field required or equivalent combination of education and experience required (one year of experience is equivalent to year of education)
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders.
• Ability to work independently.
• Ability to maintain confidential information.
• Ability to work on multiple projects simultaneously with frequent interruptions.
• Ability to interact directly with patients and their families.
• Ability to mediate and coordinate patient and family conferences with their health care professionals/teams.
• A positive and supportive attitude that fosters a welcoming environment for patients and encourages constructive feedback.
• Exemplary organizational abilities to manage multiple patient and leader interactions, follow-ups and documentation efficiency.
• Outstanding verbal and written communication skills, with the ability to convey empathy towards patients, families, and healthcare staff, are required.
• Independent problem-solving ability and willingness to work under pressure required
• Knowledge and experience with the use of computer applications including Microsoft Office Suite.

Nice To Haves

• Certified Patient Experience Professional (CPXP) or similar certification.
• Formal de-escalation training.
• Behavioral health care experience or direct patient care.
• Knowledge of healthcare regulations and patient rights.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level