Patient Relations Specialist

University of Southern California • Los Angeles, CA

9d • $25 - $28

About The Position

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. Dentists are consistently viewed as some of the most trusted and respected professionals that serve the public, and our graduates are part of the reason. The Herman Ostrow School of Dentistry not only educates excellent clinicians but also produces professionals who earn their patients’ trust with unyielding commitment to exemplary ethical standards. The Herman Ostrow School of Dentistry of USC is looking for a one year fixed term Patient Relations Specialist to join its Clinical Affairs team. The Patient Relations Specialist will support the School of Dentistry in its mission to educate outstanding dental professionals and provide excellent care to and service to our dental patients. In this fast paced environment, the Patient Relations Specialist will have responsibilities that include but are not limited to: Manage the patient feedback website by responding to patient inquiries. Manage the process of obtaining language interpreters by assisting students when needed. Assist with sending patient letters in accordance with our mailing systems. Respond to patient complaints. Serve as liaison for students and communicate directly with the patients. Fulfill requests for patient records (e.g., from patients, attorneys, government). Provide administrative support such as purchasing and scheduling meetings when necessary. Update patient status notes into the electronic health record (EHR) application. Other duties as assigned. We are seeking a Patient Relations Specialist with excellent communication and customer service skills who can work independently and deliver strong results. The ideal candidate will have outstanding written and verbal communication skills, and Spanish proficiency is highly preferred. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit http://benefits.usc.edu This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all its members. FIGHT ON! The hourly range for this position is $25.00 - $28.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: Associate's degree Minimum Experience: 5-7 years. Minimum Skills: Demonstrated interpersonal, communication and customer service skills. Ability to establish and maintain effective working relationships with others (e.g., physicians, staff, volunteers, media). Ability to perform duties with minimal supervision, multi-task, organize, and respond to competing deadlines and requests in a calm and productive manner. Proactive in all endeavors. Preferred Education: Bachelor's degree Preferred Experience: 8-10 years. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [email protected] . Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$140786.htmld

Requirements

• Associate's degree
• 5-7 years experience
• Demonstrated interpersonal, communication and customer service skills.
• Ability to establish and maintain effective working relationships with others (e.g., physicians, staff, volunteers, media).
• Ability to perform duties with minimal supervision, multi-task, organize, and respond to competing deadlines and requests in a calm and productive manner.
• Proactive in all endeavors.

Nice To Haves

• Bachelor's degree
• 8-10 years experience
• Spanish proficiency is highly preferred.

Responsibilities

• Manage the patient feedback website by responding to patient inquiries.
• Manage the process of obtaining language interpreters by assisting students when needed.
• Assist with sending patient letters in accordance with our mailing systems.
• Respond to patient complaints.
• Serve as liaison for students and communicate directly with the patients.
• Fulfill requests for patient records (e.g., from patients, attorneys, government).
• Provide administrative support such as purchasing and scheduling meetings when necessary.
• Update patient status notes into the electronic health record (EHR) application.
• Other duties as assigned.

Benefits

• We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit http://benefits.usc.edu This support advocates work-life balance and employee well-being.
• As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
• As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all its members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree