Patient Relations Specialist

ProMotion Rehab and Sports Medicine

3d•$15 - $18•Onsite

About The Position

Be the first smile. Be the calm voice. Be the reason patients feel confident walking through our doors. As a Patient Relations Specialist, you are the heartbeat of our clinic and the first point of connection for every patient we serve. You are more than a front desk professional—you are a Client Concierge, creating a warm, seamless, 5-star experience from the very first phone call to the final checkout. Your role sets the tone for each patient’s journey, helping them feel welcomed, supported, and hopeful every step of the way. This is a fast-paced, people-centered environment that thrives on teamwork, attention to detail, and adaptability. While prior experience is preferred, it’s not required—we’re excited to train motivated individuals who are eager to learn, grow, and make an impact.

Requirements

A passion for outstanding customer service
Strong multitasking and organizational skills
Sharp attention to detail
Clear, professional, and compassionate communication
Natural rapport-building abilities
A true team player with a positive, solution-focused mindset
Ability to sit, stand, kneel/stoop, and lift up to 45 lbs. as needed
Must be at least 18 years old

Nice To Haves

College or associate degree preferred

Responsibilities

Deliver exceptional customer service in person and over the phone
Greet patients with energy, professionalism, and empathy
Manage patient intake, registration, and scheduling
Accurately enter and maintain patient demographic and insurance information
Make sure patients understand their copays and collect payments
Support authorization follow-ups and patient communication
Ensure billing-related information is accurate and completed in a timely manner
Navigate clinic systems and software with confidence and efficiency
Work collaboratively with clinical and administrative teams to keep the day running smoothly