Patient Relations Specialist

Halifax Health

3d•Onsite

About The Position

Patient Relations Specialist Proficient in data entry and investigation. Must possess strong communication and customer service skills. Proficient computer skills. Ability to work in a team environment. Ability to manage multiple projects Flexible Strong presentation skills autonomous Communicates effectively with pediatric, adolescent, adult and geriatric patients and/or patient’s representative to understand and assist in resolving their concerns in a caring manner. Manage the patient complaint and grievance process to include the intake, investigation, communication to customer and hospital, documentation, and resolution. Make rounds of the inpatient settings to help identify areas of concern and to facilitate a positive, caring atmosphere. Communicates in a positive manner with all contacts, providing clear and easy to understand information. Participate in regulatory surveys when related to Complaints and Grievances Maintain educational materials to the most current regulatory requirements, including the Risk Management annual CBL. Manage visitor related events to include the intake, investigation, communication to customer and appropriate departments to assist with resolution. Works with claims department. Create data for the board report related to the visitor events. Cover the Department Coordinator. Participate in Performance Improvement committees. Maintain the “Good Catch” program. Provide overview of Risk Management/Patient Relations to employees at new hire orientation. We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued. If you're interested in exploring career opportunities within Halifax Health and unsure of where to start, upload your resume here. Our Recruiters will review and contact you if there is an opportunity that seems like a good match. Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.

Requirements

Proficient in data entry and investigation.
Must possess strong communication and customer service skills.
Proficient computer skills.
Ability to work in a team environment.
Ability to manage multiple projects
Flexible
Strong presentation skills
autonomous
High school diploma or equivalent.

Nice To Haves

AS degree preferred
Three years health care setting experience preferred.
Previous human relations and/or risk experience preferred

Responsibilities

Communicates effectively with pediatric, adolescent, adult and geriatric patients and/or patient’s representative to understand and assist in resolving their concerns in a caring manner.
Manage the patient complaint and grievance process to include the intake, investigation, communication to customer and hospital, documentation, and resolution.
Make rounds of the inpatient settings to help identify areas of concern and to facilitate a positive, caring atmosphere.
Communicates in a positive manner with all contacts, providing clear and easy to understand information.
Participate in regulatory surveys when related to Complaints and Grievances
Maintain educational materials to the most current regulatory requirements, including the Risk Management annual CBL.
Manage visitor related events to include the intake, investigation, communication to customer and appropriate departments to assist with resolution.
Works with claims department.
Create data for the board report related to the visitor events.
Cover the Department Coordinator.
Participate in Performance Improvement committees.
Maintain the “Good Catch” program.
Provide overview of Risk Management/Patient Relations to employees at new hire orientation.