Patient Relations Specialist

Halifax Health•Daytona Beach, FL

About The Position

Patient Relations Specialist Proficient in data entry and investigation. Must possess strong communication and customer service skills. Proficient computer skills. Ability to work in a team environment. Ability to manage multiple projects Flexible Strong presentation skills autonomous Communicates effectively with pediatric, adolescent, adult and geriatric patients and/or patient’s representative to understand and assist in resolving their concerns in a caring manner. Manage the patient complaint and grievance process to include the intake, investigation, communication to customer and hospital, documentation, and resolution. Make rounds of the inpatient settings to help identify areas of concern and to facilitate a positive, caring atmosphere. Communicates in a positive manner with all contacts, providing clear and easy to understand information. Participate in regulatory surveys when related to Complaints and Grievances Maintain educational materials to the most current regulatory requirements, including the Risk Management annual CBL. Manage visitor related events to include the intake, investigation, communication to customer and appropriate departments to assist with resolution. Works with claims department. Create data for the board report related to the visitor events. Cover the Department Coordinator. Participate in Performance Improvement committees. Maintain the “Good Catch” program. Provide overview of Risk Management/Patient Relations to employees at new hire orientation.

Requirements

Proficient in data entry and investigation.
Must possess strong communication and customer service skills.
Proficient computer skills.
Ability to work in a team environment.
Ability to manage multiple projects
Flexible
Strong presentation skills
Autonomous
High school diploma or equivalent.

Nice To Haves

AS degree preferred
Three years health care setting experience preferred.
Previous human relations and/or risk experience preferred

Responsibilities

Communicate effectively with patients and/or patient’s representative to understand and assist in resolving their concerns.
Manage the patient complaint and grievance process.
Make rounds of the inpatient settings to help identify areas of concern.
Communicate in a positive manner with all contacts.
Participate in regulatory surveys related to Complaints and Grievances
Maintain educational materials to the most current regulatory requirements.
Manage visitor related events.
Work with claims department.
Create data for the board report related to the visitor events.
Cover the Department Coordinator.
Participate in Performance Improvement committees.
Maintain the “Good Catch” program.
Provide overview of Risk Management/Patient Relations to employees at new hire orientation.