Patient Relations Specialist (Part-time)

Bright Light Medical Imaging•Arlington Heights, IL

6d•Onsite

About The Position

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you. WHAT WE ARE LOOKING FOR : Location: Onsite Arlington Heights, IL Schedule: Monday–Friday Hours: Vary between 3:30 PM – 9:30 PM WHAT A TYPICAL DAY LOOKS LIKE: Greet patients professionally and courteously, both in person and on the phone Answering, screening and directing incoming calls as necessary Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request Assists with administrative support in collaborating with internal departmental teams Notify technologist of appointment arrivals, assist with patient flow Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date Perform all other duties as assigned Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs QUALITIES YOU SHOULD POSSESS: Professional, positive customer focused attitude Solid, concise verbal communication skills Exhibits composure in busy, fast paced environment Organized, with great attention to detail Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments Ability to be resourceful and take initiative when issues arise Multitasking and time management skills, with ability to prioritize tasks EDUCATION, EXPERIENCE & REQUIREMENTS: High School Diploma or GED Certificate Relevant prior experience favored working in medical/office setting Prior data entry/word processing experience Medical terminology knowledge is a plus BENEFITS & PERKS: Competitive pay and growth opportunities Paid on-site training 401(k) with company match, when eligible Paid time off Quarterly appreciation breakfast/Lunch

Requirements

Professional, positive customer focused attitude
Solid, concise verbal communication skills
Exhibits composure in busy, fast paced environment
Organized, with great attention to detail
Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
Ability to be resourceful and take initiative when issues arise
Multitasking and time management skills, with ability to prioritize tasks
High School Diploma or GED Certificate
Relevant prior experience favored working in medical/office setting
Prior data entry/word processing experience

Nice To Haves

Medical terminology knowledge is a plus

Responsibilities

Greet patients professionally and courteously, both in person and on the phone
Answering, screening and directing incoming calls as necessary
Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
Assists with administrative support in collaborating with internal departmental teams
Notify technologist of appointment arrivals, assist with patient flow
Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
Perform all other duties as assigned
Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping
Must be able to lift up to 15 lbs