Patient Relations Specialist

Cook Children's Health Care System • Fort Worth, TX

7d • Onsite

About The Position

The specialist is responsible for assuring compliance with the regulatory requirements involving patient rights, complaints, and grievances, established by external auditing agencies, including The Joint Commission (TJC), the Centers for Medicare and Medicaid Service (CMS), The Texas Department of Health (TDH), and state and federal law. Responsible for maintaining appropriate focus on the department’s regulatory responsibilities in each phase of the Patient Relations work flow. Coordinates patient materials to ensure compliance with changes and updates to the relevant laws and mandates set forth by TDH, CMS and TJC.. Coordinates internal practices to ensure the System remains in compliance with both auditing agency requirements and state and federal laws that pertain to patient rights and responsibilities. A key partner for the corporate Conflict Resolution Program, functioning as an independent and objective individual reviewing and evaluating conflict issues/concerns within the organization. Works with regulatory agencies, as required, to address those concerns appropriately. Assures compliance with State and Federal regulatory requirements and policies that govern operations involving the complaint and grievance process. Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen. Please, create a profile and upload your resume/CV by clicking the Get Started button.

Requirements

• Bachelor’s degree, masters preferred in Science, Human Relations, Business, Healthcare Administration and or Communications or related field
• 3-5 years healthcare experience required; preferably in patient relations, human resources, compliance, customer service or related field
• Exceptional written and verbal communication skills required
• Excellent communication, critical thinking and interpersonal skills
• Demonstrated ability to work as part of multiple teams
• Ability to prioritize and address a variety of patient/family issues with firm timeframes
• Be able to demonstrate organizational, problem-solving and negotiation skills
• Ability to think in a proactive and creative manner
• Willingness to take initiative in appropriate manner
• Stamina and energy to maintain direct patient and family contact on a regular basis, and to coordinate multiple demands made on time
• Ability to relate to diverse age and demographic backgrounds
• Sound understanding of concepts of family-centered care
• Mediation Skills
• Coaching and Mentoring Skills
• Proficient in use of PC with experience in Excel and Word
• Proficient in collecting, documenting and resolving patient/families issues in the appropriate timeframe

Nice To Haves

• Bilingual language abilities and skills preferred
• Preferred knowledge of CMS, Joint Commission, TDH and other regulatory agency guidelines

Responsibilities

• assuring compliance with the regulatory requirements involving patient rights, complaints, and grievances
• maintaining appropriate focus on the department’s regulatory responsibilities in each phase of the Patient Relations work flow
• coordinating patient materials to ensure compliance with changes and updates to the relevant laws and mandates set forth by TDH, CMS and TJC
• coordinating internal practices to ensure the System remains in compliance with both auditing agency requirements and state and federal laws that pertain to patient rights and responsibilities
• reviewing and evaluating conflict issues/concerns within the organization
• working with regulatory agencies, as required, to address those concerns appropriately
• assuring compliance with State and Federal regulatory requirements and policies that govern operations involving the complaint and grievance process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level