Patient Relations Specialist

National Sleep Solutions • Columbus, GA

401d • $24,960 - $31,200

About The Position

The Patient Relations Specialist at National Sleep Solutions serves as the first point of contact for patients, ensuring a welcoming and supportive environment. This role is crucial in delivering exceptional customer service and managing various clinical administrative tasks to enhance patient experience and streamline operations within the sleep center.

Requirements

• Bilingual proficiency is required.
• Some college education preferred.
• 1 year of customer service experience is preferred.
• 1 year of medical terminology knowledge is required.
• High school diploma or GED is required.
• Computer skills are necessary for effective patient assistance.

Nice To Haves

• Previous medical office experience, particularly in a sleep center setting is preferred.

Responsibilities

• Greet patients enthusiastically by phone and in person.
• Field phone calls and manage patient intake and registration.
• Schedule appointments and perform demographics data entry.
• Verify insurance and collect payments.
• Follow up on patient authorizations and ensure accurate billing.
• Assist with other clerical tasks as needed.
• Build rapport with patients and referral sources to enhance relationships.
• Collaborate with clinic staff to improve morale and productivity.

Benefits

• Flexible work schedule options (part-time, full-time, PRN, contract).
• Competitive pay ranging from $12.00 to $15.00 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED