Patient Relations Specialist Associate

Corewell Health • Trenton, MI

8d • Onsite

About The Position

Are you passionate about creating exceptional patient experiences and making a meaningful impact in healthcare? Join Corewell Health as a Patient Relations Specialist Associate and become the voice of compassion and advocacy for our patients. In this dynamic role, you’ll be at the forefront of resolving concerns, supporting service recovery, and guiding patients through their rights and feedback processes. If you thrive in a fast-paced environment, love problem-solving, and want to help shape a culture of excellence in patient care, this is your opportunity to make a difference every day. Job Summary Provides a variety of services to support the Patient Relations Department. Performs front line coordination of complicated Patient Relations issues for Corewell Health. Actively works with health care members to meet or exceed customer expectations. Mentors and coaches team members at all levels of the organization in complaint management and customer service issues. Essential Functions Assists with the day-to-day operations, including answering in-take calls, database management, comment card and survey responses, and other duties. Grievance: Provide access to a centrally located positive patient feedback and grievance process: Receive complaints and grievances from the patient or patient's representative and/or referred from staff/physicians Work with appropriate staff and/or physicians providing care to ensure connection to appropriate Patient Relations team member. Supports grievance resolution by helping patient relations colleagues with letter disbursement Patient Rights Advocate: Supports service recovery for non-clinical concerns through administrative support duties Maintains updated records and prepares required reports. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

Requirements

• High School Diploma or equivalent

Nice To Haves

• Bachelor's Degree or equivalent in a healthcare related field
• 1 year of experience in Quality Improvement, Patient Relations, Patient Experience, or Customer Service Medical Field
• 1 year of experience with participation on improvement initiatives

Responsibilities

• Assists with the day-to-day operations, including answering in-take calls, database management, comment card and survey responses, and other duties.
• Receive complaints and grievances from the patient or patient's representative and/or referred from staff/physicians
• Work with appropriate staff and/or physicians providing care to ensure connection to appropriate Patient Relations team member.
• Supports grievance resolution by helping patient relations colleagues with letter disbursement
• Supports service recovery for non-clinical concerns through administrative support duties
• Maintains updated records and prepares required reports.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED