Patient Relations Specialist 1
Air Methods
About The Position
The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances.
Requirements
- High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communication skills
- Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
- Excellent customer service and phone skills
- Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
- Excellent problem-solving
- Intermediate with Microsoft Office, including Word, Excel and Outlook
- American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire
Nice To Haves
- 1-2 years’ experience in healthcare billing/collections field; preferred
- Knowledge of all Government, Commercial and Private payers; preferred
- 1 years’ experience in financial debt counseling; preferred
- Previous Dialer experience; preferred
- Bilingual in English and Spanish; preferred
Responsibilities
- Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys
- Complete conference calls and/or transfer calls to the appropriate department, if necessary
- Review and resolve accounts where the patient is uninsured
- Provide information to patients or other responsible parties about coverage details and payment options
- Take payment, if necessary
- Thoroughly review, document, and resolve patients’ or other responsible parties’ communications
- Accurately perform skip tracing to ensure best contact
- Other duties as assigned
- Regular scheduled attendance
Benefits
- For more information on our industry-leading benefits, please visit our benefits page here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
