Patient Relations Representative
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About The Position
The University of North Carolina at Chapel Hill is a global leader in higher education, known for its innovative teaching, research, and public service. The university consistently ranks among the top public universities in the nation and is recognized for its beautiful campus, world-class medical care, commitment to the arts, and top athletic programs. Chapel Hill, one of the best college towns in the United States, offers diverse social, cultural, recreational, and professional opportunities. Employees at UNC can access a wide range of professional training opportunities for career growth, skill development, and lifelong learning, along with exclusive perks such as discounts at local retail and restaurants, savings on childcare, and special rates on campus events. Full-time employees enjoy a comprehensive benefits package, paid leave, and various health, life, and retirement plans that support a healthy work/life balance. The Patient Relations Representative plays a crucial role in providing patient relations support and financial system support across all Graduate Clinics, including Operative Dentistry, Prosthodontics, Periodontology, and Endodontics. This position involves coordinating patient admissions, scheduling appointments, managing patient records, creating and managing provider schedules for graduate residents in the EPIC system, and maintaining patient accounting functions. The representative serves as the primary contact for daily patient account functions, cashiering, resolving insurance inquiries, reconciling patient account balances, and performing end-of-day reconciliation for clinic accounts receivables. Additionally, the role includes clerical work as designated by the Graduate Program Directors or direct supervisor.
