Patient Relations Representative

Gastro Health • Miami, FL

114d

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance, No weekends or evenings – Monday thru Friday, Paid holidays and paid time off, Rapidly growing team with opportunities for advancement, Competitive compensation, Benefits package.

Requirements

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and Punctuality is Required.
• Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm.

Nice To Haves

• Medical terminology knowledge Preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%.
• Discretionary profit-sharing contributions of up to 4%.
• Health insurance.
• Employer contributions to HSAs and HRAs.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Voluntary life insurance.
• Voluntary disability insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Critical illness insurance.
• Identity theft insurance.
• Legal insurance.
• Pet insurance.
• Paid time off.
• Discounts at local fitness clubs.
• Discounts at AT&T.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees