Patient Relations Representative - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

5d • Onsite

About The Position

As a patient facing position, this role solicits and receives patient feedback on their experience during care in acute/hospital settings, and collaborates with leaders and stakeholders to achieve resolution of concerns. This role also develops recommendations on prevention of future concerns/grievances through trended data.

Requirements

• Associates Degree in Healthcare, Nursing or a related field.
• 1-3 Years’ Experience in healthcare and a demonstrated ability of service recovery and improvement skills

Nice To Haves

• Bachelor's Degree Preferred

Responsibilities

• Collaborates at a facility level with key leaders and stakeholders to achieve early resolution of concerns.
• Develops and deploys problem solving practices to alleviate or reduce known trends to reduce overall concerns and grievances.
• Completes regulatory requirements for concern and complaint resolution.
• Maintains facility level reports for complaints and grievances, prepares reports for share with key stakeholders including facility, market, group and system leadership as well as quality and risk management.
• Receives patient feedback and concerns (through variety of methods/mediums) and proactively work toward resolution.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees