Patient Relations Representative, Gwinnett

Northside Hospital • Lawrenceville, GA

104d

About The Position

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Requirements

• High School diploma or equivalent education (GED) or post-secondary education.
• Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting.
• Ability to type a minimum of 30 words per minute.

Nice To Haves

• Associates, Bachelors or Master's Degree in Social Science, Business Administration, Health Administration, Education or related field.
• Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams).
• Functional knowledge of patient registration, electronic health record and other patient information software/applications.
• Bilingual (Spanish preferred).
• Strong interpersonal, organizational, and customer service skills.
• Excellent written and oral communication skills.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Processes complaints and concerns brought forward by patients, families and visitors.
• Serves as the initial representative for the organization during the grievance process and identifies options for resolution.
• Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer's needs.
• Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction.
• Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.
• Exercises courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED