Patient Relations Rep
About The Position
Serves as a liaison between patients, families and all departments and sites of service, providing a neutral resource for the timely resolution of customers' concerns, problems, and unmet needs. Identifies and interacts with all appropriate organizational leaders to coordinate and facilitate the investigation, mediation and effective resolution of areas of concern with a special emphasis on those related to clinical care. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.
Requirements
- Associates Degree or higher in Behavioral Science, Public Relations, or equivalent experience with demonstrated conflict resolution skills
Responsibilities
- Serves as a liaison between patients, families and all departments and sites of service
- Provides a neutral resource for the timely resolution of customers' concerns, problems, and unmet needs
- Identifies and interacts with all appropriate organizational leaders to coordinate and facilitate the investigation, mediation and effective resolution of areas of concern with a special emphasis on those related to clinical care
- Responsible for promoting teamwork with all members of the healthcare team
- Performs all duties in a manner consistent with St. Luke’s mission and values
Benefits
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
