Patient Relations Rep - UPMC Washington

UPMC • Washington, PA

1d • Onsite

About The Position

Join our team as a Patient Relations Representative and make a meaningful impact by serving as a trusted resource for patients and families. In this role, you will help address concerns, resolve issues, and ensure a positive experience throughout the healthcare journey.

Requirements

• Bachelor's degree in a Service or Healthcare related field required.
• 3 years of patient advocacy or customer service experience required.
• Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
• Excellent oral and written communication skills.
• Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
• Excellent customer service skills.
• Act 33 with renewal
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• Act 31 Child Abuse Reporting with renewal

Responsibilities

• This position will partner with key leaders, executives, and UPMC legal to resolve all complaints and grievances.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Assist volunteer activities associated with Patient Representative Function.
• Participate on committees related to family-centered care or service excellence.
• Accurately document and report accounts of problems and activities on behalf of patients/families
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• Carry out requirements of complaint management policy and procedure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees