Patient Relations Rep II - FPG Centralized Access Center
About The Position
Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Patient Relations Rep II to support the Cancer Pavilion Surgical Specialty line within the Centralized Access Center (CAC). This role will manage incoming calls and scheduling.
Requirements
- computer, keyboard and data input skills
- pleasant and professional demeanor
- skill in establishing and maintaining effective working relationships
- demonstrated initiative and self-direction
- ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- dependability/reliability
- High School Diploma, GED or Certificate
Nice To Haves
- some college or vocational training
- a minimum of one (1) year of experience in a physician office
- knowledge of EHR/EMR
- knowledge of medical terminology
- skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- a professional, neat appearance with strong oral and written communication skills
- basic knowledge of third party payers
Responsibilities
- patient scheduling
- patient check-in
- checkout
- follow up activities
- liaison between physician, patient, facility and insurance company
- Handles collections of monies from patient at time of checkout
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
