Patient Relations Rep II - Front Office
About The Position
The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.
Requirements
- Require computer, keyboard and data input skills.
- Require pleasant and professional demeanor.
- Require skill in establishing and maintaining effective working relationships.
- Require demonstrated initiative and self-direction.
- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
- Require dependability/reliability.
Nice To Haves
- Prefer some college or vocational training.
- Prefer a minimum of one (1) year of experience in a physician office.
- Prefer knowledge of EHR/EMR.
- Prefer knowledge of medical terminology.
- Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
- Prefer a professional, neat appearance with strong oral and written communication skills.
- Prefer basic knowledge of third party payers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
