Patient Relations Rep II - Front Desk

Sarasota Memorial Health Care System • Sarasota, FL

8d

About The Position

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Requirements

• computer, keyboard and data input skills
• pleasant and professional demeanor
• skill in establishing and maintaining effective working relationships
• demonstrated initiative and self-direction
• ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
• dependability/reliability
• HS EQ: High School Diploma, GED or Certificate

Nice To Haves

• some college or vocational training
• a minimum of one (1) year of experience in a physician office
• knowledge of EHR/EMR
• knowledge of medical terminology
• skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
• a professional, neat appearance with strong oral and written communication skills
• basic knowledge of third party payers

Responsibilities

• patient scheduling
• patient check-in
• checkout
• follow up activities
• Acts as a liaison between physician, patient, facility and insurance company
• Handles collections of monies from patient at time of checkout
• Meets all compliance standards
• Observes strict confidentiality in dealing with patients and patient information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED