Patient Relations Manager - Medicaid Arizona

Morgan Stephens•Phoenix, AZ

16d•$70,000 - $70,000•Onsite

About The Position

As the Patient Relations Manager, you will play a pivotal role in the day-to-day operations of a growing home healthcare organization, with a focus on caregiver services under Arizona Medicaid (AHCCCS/ALTCS) programs. You will be responsible for ensuring exceptional client experiences and fostering strong relationships with referral sources, case managers, clients, and families. Working collaboratively with clinical, intake, and scheduling teams, you will help drive patient satisfaction, caregiver retention, compliance, and program growth throughout Arizona. Your focus will be on enhancing the client experience, strengthening referral partnerships, supporting caregiver engagement, and contributing to continuous operational improvement. We are committed to delivering exceptional care and service, ensuring that both staff and clients experience respect, professionalism, and attention to detail in every interaction. This includes: Cultivating enduring relationships built on mutual respect Establishing trust with clients through exemplary conduct Creating an environment where clients feel supported and valued Delivering high-quality service Interacting with every client in a manner that honors their dignity and worth Prioritizing timely communication to support client needs

Requirements

Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred
Proven experience in patient relations, customer service, or healthcare management, with at least one year in a leadership or supervisory role
Strong understanding of home care services and the unique needs of patients receiving care in the home setting
Working knowledge of Arizona Medicaid (AHCCCS) and ALTCS programs preferred
Strong organizational and multitasking abilities
Excellent interpersonal and communication skills
Ability to lead and inspire a diverse team, fostering a culture of collaboration, accountability, and continuous improvement
Familiarity with healthcare regulations, EVV requirements, and compliance standards related to Arizona home care services
Proficiency in using technology and data analytics tools for performance monitoring and decision-making
Demonstrated commitment to patient advocacy, empathy, professionalism, and ethical conduct
Ability to adapt to a dynamic and fast-paced growth environment

Responsibilities

Serve as a primary advocate for clients and their families, ensuring their needs are met and their voices are heard throughout the care journey
Build and maintain strong relationships with case managers, referral sources, AHCCCS/ALTCS representatives, clients, families, caregivers, and community stakeholders
Address client complaints and concerns promptly and empathetically, working toward resolution and preventing recurrence
Develop and implement communication strategies to keep clients and families informed regarding care plans, service updates, and program requirements
Collaborate with leadership to identify staffing needs to consistently meet client demand
Execute recruitment strategies to attract qualified caregivers for AHCCCS/ALTCS clients
In conjunction with the Office Administrator, conduct interviews, assess candidates, and make hiring recommendations
Collaborate with intake and scheduling teams to manage new client admissions, ensuring proper authorization, documentation, and service alignment
Ensure optimal staff allocation to meet client needs while maintaining high-quality service delivery and continuity of care
Work closely with clinical services, field staff, intake, and scheduling coordinators to enhance the overall client experience
Monitor satisfaction trends, retention metrics, and service performance indicators to drive continuous improvement
Represent the organization in the community, participating in outreach efforts and partnership-building initiatives
Stay informed on Arizona state regulations, AHCCCS/ALTCS policies, and privacy standards, ensuring full compliance at all times