Patient Relations Liaison - Behavioral Health Care Admin Assistant

ORANGE COUNTY HEALTH PSYCHOLOGISTS•Irvine, CA

3d•Onsite

About The Position

Orange County Health Psychologists is seeking an experienced Administrative Assistant to join our Admin Team at our main office in Irvine, California. Our highly regarded group practice of 60+ psychologists and therapists provides high quality behavioral health services at three locations in Orange County. The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include facilitating inquiry calls, scheduling patients, verifying insurance benefits, submitting claims, posting payments, and following up on unpaid insurance claims all with a high degree of professionalism, attention to detail, and strong organizational skills. A knowledge of office and computer systems and procedures a must. Knowledge or education in any of the following is a real plus: psychology, health care, medical billing, or bookkeeping/accounting. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets. This is a perfect position for a graduate student pursuing licensure as an LMFT, LCSW, or clinical psychologist. There’s no better opportunity to learn the business side of mental health care and it's not the type of education you’d ever receive in a classroom. Full-Time or Part-Time for the right candidate. Flexible part-time schedule considered to accommodate graduate school schedule. We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

Requirements

2+ years of experience in an office environment
Bachelor’s degree in psychology, health care, accounting, finance or business
Excellent verbal and written communication skills.
Strong organizational skills
Self-motivated and self-directed. Ability to multitask and prioritize.
Experience with Microsoft Office Suite required.

Nice To Haves

Knowledge or education in any of the following is a real plus: psychology, health care, medical billing, or bookkeeping/accounting.
Medical management software, QuickBooks, or other accounting software experience a plus.

Responsibilities

Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider
Answer patient questions and provide information
Track inquires to ensure that all callers have been helped on a timely basis
Coordinate intake appointments to include scheduling and intake documents
Input patient demographics and insurance information
Call for verification of insurance benefits
Provide support functions to a team of therapist providers
Schedule appointments and manage providers’ master calendars
Prepare and submit insurance claims using CMS 1500 format
Audit and correct all rejected claims
Process credit card payments
Post patient and insurance payments to medical office software program
Manage A/R to include contact insurance companies to resolve billing issues
Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards.
Assist with bookkeeping tasks such as entering bank deposits, preparing invoices, and assisting with payroll functions
Contribute to the overall mission and core values of the group practice
Other duties as assigned.