Patient Relations Interpreter - Spanish Speaking - Emergency Medicine - Marian Regional Medical Center

Vituity•Santa Maria, CA

68d•$24•Onsite

About The Position

As a Patient Relations Interpreter, you play a vital role in supporting our patients and healthcare team to ensure all needs and questions are communicated thoroughly, allowing our patients to make fully informed decisions about their healthcare. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Apply by December 1st for February/March training. Apply by May 1st for mid-July training. Apply by September 1st for mid-November training.

Requirements

High school diploma or GED required.
Demonstrated oral proficiency in English required.
Demonstrated competency in Spanish required.

Nice To Haves

Strong interest in language services, health sciences, or public health preferred.
One (1) year of experience in a customer service-based position preferred.
Knowledge of Health Insurance Portability and Accountability Act (HIPAA) privacy practices preferred.
Knowledge of medical terminology preferred.

Responsibilities

Clearly, precisely, and verbally interpret between source and target languages in person and over the phone.
Clearly and precisely read written medical documents out loud in both languages.
Attend mandatory ongoing educational and training sessions to improve health literacy and ability to accurately translate between source and target languages in the health care setting.
Establish and maintain quality service and positive interaction with all patients, visitors, health care providers, clinical employees, and other hospital staff.
Maintain strict patient confidentiality in accordance with Vituity’s and the hospital’s policies and standards.
Establish relationships with and serve as point of contact for patients.
Assist in translating medical text and instructions between source and target languages on behalf of the physician or health care providers.
Clearly communicate the purpose of and services available to non-native-language -speaking patients, family members, and caregivers.
Work with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining records or test results, arranging transportation, coordinating durable medical equipment (DME), scheduling and confirming appointments, and other patient related duties as designated.
Practice regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
Remain aware of and develop relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provide information on such services to patients as needed.
Receive patient requests for assistance and refer patients to appropriate member of the care team for resolution unless can resolve on his/her own and within the scope of the position.
Maintain documentation of all client encounters in designated software program and complete reporting requirements according to program standards.
Fully disclose relevant training, experience, and credentials to help patients understand the scope of services the employee is qualified to provide, and refrain from any activity that could be construed as clinical in nature.