Patient Relations Coordinator

Genesis Clinical Services-posted about 1 year ago

$41,600 - $45,760/Yr

Full-time • Entry Level

Wheaton, IL

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The Patient Relations Coordinator at Genesis Clinical Services is responsible for managing daily interactions with patients in a busy private psychiatry office. This role focuses on addressing patient inquiries, coordinating appointments, and ensuring a positive patient experience while maintaining compliance with healthcare regulations.

Direct daily contact with patients to address inquiries and complaints.
Coordinate patient scheduling and flow throughout the day.
Provide accurate appointment sheets and patient files.
Schedule appointments and track no-shows, cancellations, and late arrivals.
Check-out patients in a timely and efficient manner.
Handle patient prescription requests and interact with insurance companies as needed.
Record all charges and payments to patient accounts.
Inform patients of the clinic's payment policy and collect payments at the time of service.
Assist patients in completing new patient health history forms.
Organize, pull, and file patient charts daily.
Maintain HIPAA compliance and patient confidentiality.
Follow required OSHA safety procedures as necessary.
Make a positive first impression with patients both by phone and in person.
Answer phones promptly and communicate courteously with patients.
Lead by example and exercise good teamwork.

Customer service experience in a healthcare setting.
Medical office experience preferred.
Strong organizational skills and attention to detail.
Proficient in medical terminology and computer skills.
Excellent communication skills, both written and verbal.
Ability to manage conflict and resolve issues effectively.

Knowledge of commercial insurance processes.
Experience in a professional healthcare environment with direct customer contact.

401(k)
Paid time off

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