Patient Relations Coord - Memorial City
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About The Position
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. The position is responsible for acting as a liaison between patients/families and the hospital staff by representing the hospital's administration. The position acts as a means through which patients can seek solutions to concerns, issues, and unmet customer expectations. Assisting patients in interpreting hospital policies and procedures while actively seeking resolution to identified problems and concerns of the patient and/or families. Acts as a team leader for all hospital staff and educates them on patient expectations as well as customer services initiatives.
