Patient Relations And Accred Coordinator (RN)

Cottage Health System • Santa Barbara, CA

109d

About The Position

Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness.

Requirements

• Minimum: Bachelor's degree.
• Minimum: Advanced Patient Relations Certification required, if not then achieved within 2 years.
• Current CA RN License.
• Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications.
• Able to produce complex documents, perform analysis and maintain databases.
• Minimum: 3 years work experience handling customer complaints/grievances.

Nice To Haves

• Preferred: Bachelor's degree in Nursing.
• Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting.

Responsibilities

• Act as a liaison between patients and the organization's administration, staff, and physicians.
• Coordinate, investigate, review, respond to, and facilitate resolution of patient complaints.
• Coordinate preparation for and participation in regulatory and accreditation surveys.
• Manage adverse event and patient complaint investigations.
• Oversee specialty certifications and other activities to maintain continual readiness.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees