Patient Relations Analyst

Oak Street Health • Colorado Springs, CO

375d

About The Position

The Patient Relations Manager at Oak Street Health plays a crucial role in advocating for patients by assisting them with navigating insurance options and medical bills. This position is integral to the service team, ensuring that patients receive high-quality, community-based healthcare. The role involves educating patients about Medicare, supporting the care team with insurance-related inquiries, and fostering patient engagement through various initiatives.

Requirements

• A problem-solving orientation and a flexible and positive attitude
• An eagerness to help build and refine the operating model
• Sales background preferred, but not required
• Experience with and a supportive attitude toward older adults
• Familiarity with relevant patient population
• Community health experience preferred
• Proficient PC skills
• Bachelor degree preferred, or equivalent experience
• Fluency in Spanish is a plus but not required
• Experience working in senior assisted living, nursing, or supportive living buildings is a plus
• Access to reliable transportation for working in various centers
• US work authorization

Nice To Haves

• Sales background
• Community health experience
• Fluency in Spanish
• Experience in senior assisted living or nursing facilities

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as an internal resource in the clinic on insurance questions for physicians and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Benefits

• Paid vacation/sick time
• Generous 401K match with immediate vesting
• Health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees