Patient Registration Technician

Crossing Healthcare•Decatur, IL

2d•$15 - $20•Onsite

About The Position

The Patient Registration Technician welcomes patients, checks all pre-appointment requirements including patient information. This individual will collect co-payment and notifies the clinic that patients have arrived for their appointments. The Patient Registration Technician will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures

Requirements

Ability to maintain confidentiality
Ability to relate to persons of various economic levels and cultures
Average to above average level of interest in working with people and data
Cooperative attitude, with the ability to be assertive when needed
Proficiency in use of telephone system, computer, and basic office equipment
Superior listening, verbal, and written communication skills
Excellent data entry and typing skills
Knowledge of customer service practices and principles
Ability to handle the stressful situation appropriately
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High School Diploma or equivalent
Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)
Pleasant speaking voice

Nice To Haves

One to two years’ experience in health care setting preferred

Responsibilities

Accesses Web-site to obtain status of Medical card
Answers questions politely and knowledgeably
Answers telephone professionally and directs calls appropriately
Completing phone call reminders and logging
Copies, faxes and mails documents as requested
Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete
Handles patient inquiries and complaints, referring when appropriate to other staff members
Looks up scheduled appointments for patients when requested
Notifies patients of changes in appointments
Obtains and enters appropriate Proof of Income documentation
Reschedules appointments due to blocked provider schedule
Schedules appointments for patients
Scans paperwork into EHR
Performs other duties as required
Works at other sites as needed
Welcome patients to Crossing Healthcare
ensure that all pre-appointment information is up to date and accurate before appointments
collect co-payments
Provide schedule support to providers.
Perform clerical duties as requested.
Provide information to patients/outside callers.
Record and deliver messages.
Conduct scheduling/reminder/re-scheduling phone calls to patients.