Patient Registration Supervisor

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

7d•$31 - $44

About The Position

This position is responsible for the overall activities of Patient Access Staff and is responsible for oversight of staff to assure consistent and accurate registration of patients into computerized scheduling and health information systems. This contributes to timely and accurate billing and optimal reimbursement for all services rendered. Must adequately train staff and monitor performance to ensure the patient registration information is accurately entered, as this directly affects the billing cycle. Responsible for handling upset patients skillfully and with a caring attitude, exercising empathy and patience. Manage staffing levels and all personnel issues. Supervises: Patient Access Representatives, Financial Counselors, and Alternate Resources. Must adequately train staff and monitor performance to ensure the patient registration information is accurately entered, as this directly affects the billing cycle. Responsible for handling upset patients skillfully and with a caring attitude, exercising empathy and patience. Manage staffing levels and all personnel issues. Supervises: Patient Access Representatives, Financial Counselors, and Alternate Resources. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details Monday-Friday, 8am - 5pm Key Essential Functions and Accountabilities of the Job Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment. Protects confidentiality/privacy and avoids gossip in verbal, written, and electronic forms of communication or information sharing. Supervisory Responsibilities. General supervision of Patient Registration Specialist staff, including training staff on the registration procedures, and the requirements for establishing and registering patients. Evaluating and working to improve staff competencies to ensure that staff performs at an optimum level. This includes establishing standards of performance for conduct and productivity for each staff member, and evaluating staff as needed. Facilitates staffing needs including recruitment, interviewing, and hiring of staff. Coordinates staff scheduling and work assignments. Additionally, this position is responsible for handling personnel issues with guidance from the Patient Access Manager. Schedules and conducts routine staff meetings to ensure good internal and inter-departmental communications. System Related Responsibilities. Responsible for maintaining user rights accessing Cerner. Acts as a technical resource for all registration related areas. Contributes to projects and initiatives that are related to or that affect Patient Registration. Works with Patient Access Manager for other duties as assigned. Dyad partner Site supervisor Training Reporting: Schedule fill rate tracking, third next available Monitors incoming schedule requests messaging Monitors standby/waitlist Manage provider schedules/blocks Recruitment HR Disciplinary Monitors attendance and staff schedules/coverage Leadership Main point of contact at local site as a subject matter expert in patient registration Manages escalations Coordinates team huddles and meetings Participates in required leadership meetings Manages deposits Manages a team of approximately 5-15 50 % Monitoring daily operations, auditing and training employee performance. 25% Dyad partnership relationship in managing daily operations 25% Reporting metrics, KPIs, goals and projects Other duties as assigned.

Requirements

3 years of healthcare, behavioral health, dental, relevant administrative or finance field.
2 years any field supervisory experience with oversight of minimum 3 employees required.
Internal candidates with at least 1 year of experience as a Patient Registration Specialist Lead at SEARHC will be considered qualified for this role.
Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community.
The clinical process and the ability to apply this knowledge in the working environment.
Customer service principles.
Safety and infection control principles.
Insurance companies, Medicare, Medicaid, Veteran’s Administration, and other payers
Relevant workflows and processes found in health care delivery systems
Proficient in computer applications including Microsoft Word, Excel, and One Drive/SharePoint
Electronic Health Record
Multi-line phone systems
Skills in Assessment, anticipation of needs, and data collection.
The use of equipment such as computers and medical equipment.
Oral and written communications.
Registration, Insurance, and billing requirements
Using computerized health care information management systems
Communication, analytical, and interpersonal skills
Supervision of day-to-day personnel issues
Ability to Work in teams- Providers, Nurses and other healthcare personnel
Interact positively and effectively with providers, nursing, physicians, other staff, and patients
Provide a customer service focus
Demonstrate time-management, organizational, and customer service skills
Train and mentor fellow team members
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint
Excellent communication and interpersonal skills
Strong organizational & time management abilities
Teamwork
Proficient in EHR systems
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.
The employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.
The employee must lift and/or move 50 lbs.

Nice To Haves

Preference given to applicants with advanced degree.
Basic Life Support preferred.

Responsibilities

Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
Protects confidentiality/privacy and avoids gossip in verbal, written, and electronic forms of communication or information sharing.
General supervision of Patient Registration Specialist staff, including training staff on the registration procedures, and the requirements for establishing and registering patients.
Evaluating and working to improve staff competencies to ensure that staff performs at an optimum level.
Establishing standards of performance for conduct and productivity for each staff member, and evaluating staff as needed.
Facilitates staffing needs including recruitment, interviewing, and hiring of staff.
Coordinates staff scheduling and work assignments.
Responsible for handling personnel issues with guidance from the Patient Access Manager.
Schedules and conducts routine staff meetings to ensure good internal and inter-departmental communications.
Responsible for maintaining user rights accessing Cerner.
Acts as a technical resource for all registration related areas.
Contributes to projects and initiatives that are related to or that affect Patient Registration.
Works with Patient Access Manager for other duties as assigned.
Monitoring daily operations, auditing and training employee performance.
Dyad partnership relationship in managing daily operations
Reporting metrics, KPIs, goals and projects
Other duties as assigned.