Patient Registration Supervisor

About the position

The Supervisor-Emergency Registration position is a full-time role located in Germantown, MD, specifically at Holy Cross Health. The position involves assisting the Manager and Director of Patient Registration in developing and implementing departmental objectives and programs. The supervisor will manage daily operational activities of Patient Registration, addressing problems and complaints from patients, visitors, and staff. The role also includes coordinating admitting procedures with other departments and ensuring compliance with hospital admission policies.

Responsibilities

• Supervises all operational activities for Patient Registration for all shifts in Emergency Center.
• Assists Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes.
• Coordinates admitting procedures with activities of other departments.
• Implements hospital admission policies, through appropriate and accurate registration.
• Assists in onboarding process for new staff members.
• Performs technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.
• Other duties, as assigned.

Requirements

• High school diploma or equivalent; Associate's Degree, or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently.
• Excellent problem solving and conflict management skills.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation.

Nice-to-haves

• Professional certification through American Association of Healthcare Administrative Management (AAHAM), or National Association of Healthcare Access Management (NAHAM), preferred.

Benefits

• Competitive salary
• Medical, Dental & Vision
• PTO
• Free Parking
• Metro Access
• Tuition Reimbursement
• 403(b)
• Flexible work schedules
• Career growth opportunities