Patient Registration Specialist

Cherry Health • Grand Rapids, MI

2d

About The Position

The Specialist, Patient Registration serves as a point of contact for patients and the public, managing issues related to scheduling, confirming insurance eligibility, billing and collections, and responding to patient questions and concerns. This role involves performing general office and clerical functions to ensure smooth administrative operations. Adherence to organizational policies, procedures, ethical standards, and licensing/accreditation guidelines is essential. This is a full-time position typically working Monday through Friday between the hours of 8am to 6:30pm. Some late nights and Saturdays will be required. Travel to other Cherry Health sites may also be required. Bilingual in Spanish preferred.

Requirements

• Effective Communication: Ability to communicate professionally and courteously with patients, colleagues, and staff, both in person and on the phone.
• Customer Service Focus: Strong customer service skills to address and resolve patient concerns effectively.
• Attention to Detail: Ability to manage multiple tasks accurately and ensure patient information is entered correctly.
• Technology Proficiency: Knowledge of Microsoft Office and electronic health record (EHR) systems; ability to adapt quickly to new software applications.
• Confidentiality: Strict adherence to HIPAA guidelines and maintaining patient confidentiality at all times.
• Multitasking and Organizational Skills: Ability to manage time effectively and perform various administrative tasks simultaneously.
• Language Skills: Bilingual skills (Spanish preferred) and the ability to translate if applicable.
• High school diploma or GED required.
• One year of experience in a healthcare setting with electronic medical record experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties.
• Possible exposure to patients/clients with illnesses and/or infections.
• Frequent telephone and computer use, requiring manual dexterity for writing and computer tasks.
• Sitting, standing, or walking for extended periods of time.
• Specific vision requirements include the ability to focus on close and distant objects.
• May require bending, squatting, kneeling, or lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) as required.

Nice To Haves

• Associate’s degree preferred.
• Bilingual skills (Spanish preferred) and the ability to translate if applicable.

Responsibilities

• Ensure the registration area and telephones open promptly at assigned hours and that closing procedures are carried out effectively.
• Greet patients and ensure all necessary documentation is collected, including confirming insurance eligibility and obtaining required signatures.
• Accurately collect patient information, including insurance details, update records, and process payments for services or bill patient accounts.
• Schedule, confirm, and reschedule patient appointments, ensuring productivity through established scheduling guidelines.
• Review sliding fee scale costs as necessary and communicate with patients regarding payment options.
• Monitor daily schedules for compliance with organizational guidelines, reporting variations, and recommending changes to improve efficiency.
• Maintain accurate records, patient statistics, and office productivity reports; assist in data reporting as requested.
• Manage office supply inventory to ensure availability of necessary materials.
• Perform general office duties such as filing, sorting, mail distribution, and data entry.
• Participate in ongoing education annually, including CPR and other required training.
• Perform additional duties as assigned by the supervisor.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees