Patient Registration Specialist - Cancer Treatment Program
About The Position
Attention all clerical and administrative professionals! The C.R. Wood Cancer Center is looking to help you advance your healthcare career at Glens Falls Hospital! Come join our team of registration experts as the Patient Registration Specialist! This position can further develop your skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM)! In this position, you will be a vital member of the cancer treatment program by serving as the point person for registration, scheduling, and customer service within the department. You will closely support this team by registering patients arriving for treatment, lab, and provider appointments. You will help to improve the overall patient experience by using your customer service skills to help our patients, their families, fellow employees, with the registration process, and addressing any questions/concerns they may have related to this. Some highlights about this opportunity include: On the job training available to ensure career growth and success Great opportunity for advancement for those with a background in patient registration/customer service Your work will help to improve the health of our community by supporting vital administrative functions related to cancer and hematology care and treatment Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
Requirements
- High school diploma/GED equivalent required
- 1 year of experience in a healthcare environment including working knowledge of insurances preferred
- Baseline knowledge of medical terminology preferred
- Knowledge of some anatomy/physiology preferred
- Excellent computer, phone and customer service skills required
- Excellent written and verbal communication skills required
- Ability to problem solve/trouble shoot issues as they arise
Nice To Haves
- Successful completion of an AAS in health administration, business, finance, or related field preferred
Responsibilities
- Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process
- Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards
- Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors
- Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently
- Monitor patient waiting areas for extended wait times and patient related problems
- Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients
- Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in
- Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits
- Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
