Patient Registration Specialist

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

29d•Onsite

About The Position

This is a full-time position located on our main campus (30th & L). The schedule will be 40 hours per week; generally, Monday-Friday, 7:30 am - 4:30 pm. The Patient Registration Specialist serves as one of the first points of contact for patients and visitors of the clinic. Responsibilities include providing prompt, informative, and professional customer service to visitors, patients, and staff, as well as ensuring timely, accurate, and secure registration of patients. Greets and screens visitors and patients for service needs. Works closely with staff to expedite requests and ensure smooth clinic flow. Captures required patient information, including, but not limited to: patient demographics, third-party insurance, and other information in accordance with established policies and procedures. Screens and verifies insurance and/or other program/agency coverage for every patient and captures documentation of such eligibility (insurance card, voucher, SFS application, etc.) Accurately processes and manages patient payments to minimize discrepancies, including secure cash-handling, drawer balancing, and deposits. Works with the Revenue Cycle Team to increase patient revenues. Informs patient of registration procedures, documents needed for the appointment, and cancellation/reschedule procedures.

Requirements

High School Diploma or equivalent preferred
Proficiency in both English and Spanish required
Strong computer skills, particularly in Microsoft Office Products required
Demonstrated ability to work independently or with minimal supervision
Must possess strong customer service skills, close attention to detail, effective teamwork skills, and a proactive attitude
Demonstrated ability to maintain an appropriate filing system for the retrieval of needed information
Demonstrated ability to relate with warmth and empathy to OneWorld patients and staff

Nice To Haves

Prior work experience in a medical office and/or customer service preferred

Responsibilities

Providing prompt, informative, and professional customer service to visitors, patients, and staff
Ensuring timely, accurate, and secure registration of patients
Greeting and screening visitors and patients for service needs
Working closely with staff to expedite requests and ensure smooth clinic flow
Capturing required patient information, including, but not limited to: patient demographics, third-party insurance, and other information in accordance with established policies and procedures
Screening and verifying insurance and/or other program/agency coverage for every patient and captures documentation of such eligibility (insurance card, voucher, SFS application, etc.)
Accurately processing and managing patient payments to minimize discrepancies, including secure cash-handling, drawer balancing, and deposits
Working with the Revenue Cycle Team to increase patient revenues
Informing patient of registration procedures, documents needed for the appointment, and cancellation/reschedule procedures