Patient Registration Specialist

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

The Patient Registration Specialist supports the healthcare provider by greeting patients, positively identifying them, searching for all current appointments, reviewing and updating demographic information, reviewing consent agreements and HIPAA release documentation, following registration processes and guidelines, and collecting payments as appropriate in preparation for the patient’s visit. This position has no supervisory responsibilities.

Requirements

All duties performed will be done accurately and in a timely manner.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
May need to travel to support patient care at another GMG location.
Successfully complete a motor vehicle history check (if driving company/personal vehicle).
Possess and maintain a current valid Texas Driver License (if driving company/personal vehicle).
Proof of current insurance (if driving company/personal vehicle).
High School Diploma or equivalent required.
Minimum one (1) year experience in healthcare required.
Knowledge of medical terminology with high attention-to-detail and a propensity for completeness.
Experience with customer service.
Experience with scheduling appointments.
Experience with data entry.
Experience with medical insurance.
Excellent interpersonal skills for interaction with patients, physicians and other clinical staff.
Excellent written and verbal communications skills.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software.
Knowledge of spreadsheet software.
Knowledge of Internet.
Knowledge of database software.

Nice To Haves

Medical Office certificate or Medical Assistant certificate preferred.
Experience in family practice or internal medicine preferred.
Ability to communicate in English & Spanish highly preferred.

Responsibilities

Greet patients, positively identify using dual factor authentication.
Assist with transportation needs as appropriate.
Maintains a clean and professional front office area.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
May need to travel to support patient care at another GMG location.
May require driving a company vehicle or a personal vehicle.
Other duties as assigned.
Obtain ID and insurance cards from the patient and scan into the Athena system.
Validate ID to patient, validate address and confirm patient and alternate phone numbers. Obtain email information as available.
Validate insurance information is accurate and confirm PCP as necessary.
Validate insurance eligibility if not already performed for current visit.
Review agreements and follow registration processes to include Consent for treatment, Release of medical records, assignment of benefits, Opt policy, notices of Privacy Practices and authorization to release information.
Ensure agreements are provided to all new patients and are no older than 1 year for existing patients.
When same day appointments are made, ensure that PR-19 protocols for emergent conditions are reviewed when asking for the reason for exam.
Review for all appointments on that day to include Athena and MedQ.
Collect appropriate fees and co-pays at the time of registration.
Issue receipts from payments system to the patient and secure payment.
Review existing balances with patients as appropriate.
Review any Financial Notes or system pop-up alerts as appropriate.
Print and provide PCP change forms to patients as requested and forward them to Patient Advocates for processing.
Communicate with PODS’s on outlier issues related to patients appointments via Ring Central.
Check patients into their appointments (Athena) and arrive patients for appointments in Med Q.
When multiple appointments exist on the same day, deploy process for ensuring that the clinical staff are aware of multiple appointments – check patient in for all appointments.
Instruct how to proceed to sub-waiting areas or that the clinical teams will be with them shortly to begin their visit.
Balances payments received against reconciliation report at the end of each shift and reports any discrepancies immediately to Registration leadership.
Follows appropriate cash control procedures to include reconciliation of change funds at beginning and end of shifts.
Reports all discrepancies to leadership immediately.
Follows process for armored car cash pickup as necessary and authorized.
Assist patients with routine questions as appropriate, or forward to Patient Advocates.
Maintains strict confidentiality following all HIPAA rules and regulations.