Patient Registration- Atrius Health

UnitedHealth Group•Chelmsford, MA

4d•$18 - $32•Hybrid

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. Patient Registration Specialist performs a variety of duties for the registration of new and existing patients for both primary care and specialty care. Addresses all inquiries from potential new patients through various channels. Maintains the accuracy of patient demographics and specializes in insurance verification. Provides detailed communication to patients regarding the multiple benefits offered at Atrius Health. Supports site staff with registration and insurance inquiries. Provides outstanding customer service.

Requirements

High school diploma
3+ years of relevant experience
Demonstrated knowledge of a variety of computer and software products (i.e., Microsoft Office, Sharepoint, etc.)
Proven excellent interpersonal, communication and organizational skills
Proven excellent customer service and data entry skills

Nice To Haves

Insurance registration experience
Proven knowledge of medical terminology

Responsibilities

Answers incoming phone calls to patient registration and obtains demographic and insurance Information needed for registration. Enters information in computerized billing system
Provides education about the RMG practice to patients including services offered, locations and any other important information
Collects information from new patients for marketing data
Assists patients with selection of primary care physician
Schedules appointments for patients within established guidelines and reviews insurance requirements and co-pay information with patients
Provides education to all patients about insurance plans including co-payment, coinsurance and deductibles. Informs patients about necessary referrals and out-of-network benefits as needed
Researches and resolves complex registration and eligibility issues
Research co-pay and deductible information for advanced imaging or other procedures and enters this information into appointment notes or other designated place in system
Initiates MyHealth accounts for patients
Using a computerized database queries for upcoming appointments within various RMG locations. Initiates outgoing calls to patients for pre-registration information prior to appointments to obtain correct demographic and insurance information. Enters information in computerized billing system
Contacts existing patients if there are changes or inaccuracies in insurance information. Enters correct information into the system
Using information provided by the insurance carriers, verifies eligibility of health insurance for all pre-scheduled appointments. Understands the various insurance plans and referral requirements. Works with patient, sites and insurance carriers to resolve any issues in coverage. Resolves range of routine and complex issues independently
Collects pre-payments for Self Pay services
Works with patient billing representatives, insurance carriers and/or patients to resolve billing issues that are a result of registration errors. Reviews and corrects errors on claim rejection reports and correspondence for all payors. Corrects registration errors via the claim edit work queue submission
Performs other duties as assigned