Patient Registration Specialist - Dental

Poarch Band of Creek Indians • Atmore, AL

13d

About The Position

In our hourly positions, we look for dedicated individuals who value respect, take pride in accountability, and embrace a culture of collaboration and excellence. As an integral part of our team, you will contribute to a positive and supportive environment where every effort is appreciated, and every role is essential. Your commitment to upholding our values and maintaining a strong work ethic will help us achieve shared success. The Patient Registration Specialist a key line-level position responsible for administering the day to day activities of the business office, including maintenance of the records of patients, scheduling of patients, preparing claim forms for patients with dental insurance, handling the process of referrals to Contract Health Services and confirming appointments for the next day. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned. This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Requirements

• High School Diploma or equivalent required.
• Two (2) years of dental office employment experience required.
• One (1) year of employment experience in medical reception duties required.
• One (1) year of employment experience using Dentrix required.
• Must maintain current professional licensure in Basic Life Support (BLS) or obtain licensure within ninety (90) days of date of hire.
• Ability to work odd and irregular hours, as needed.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.
• Absolute confidentiality, adhering to HIPAA guidelines and the Privacy Act.
• Must have a working knowledge of computers and electronic health records, with the ability to work in a Windows environment with various software programs such as Microsoft Office software etc.
• Ability to work in a high-performance, fast-paced, high-pressure environment.
• Adept at multi-tasking, have unquestionable integrity, with an uncompromising commitment to quality.
• Must be people oriented and relate well to people from diverse backgrounds.
• Organized with unfailing attention to detail.
• Exceptional interpersonal and communication skills, both verbally and in writing.
• Ability to remain engaged until assignments are completed and overcome obstacles.
• Takes accountability for performance and results.
• Open and honest communicator and follows policies and procedures.

Nice To Haves

• Familiarity with the cultural factors relative to the care of Native Americans preferred.

Responsibilities

• Greets and welcomes patients to PCI Dental Clinic.
• Checks in patients according to the office protocol, verifying and updating patient information.
• Prepares patient paperwork and distribute as needed – scan into patient’s charts after reviewed by provider and updated in patient’s chart.
• Manages medical clearance requests by sending and scanning required documents and fulfills patient dental record requests by first uploading the signed Release of Records (ROR) into the correct chart prior to release.
• Sends out dental records as requested by patients -after scanning the signed ROR into the correct patient’s chart.
• Collects payments from patients for any lab fees, services and home care supplies.
• Gathers and accurately records patients’ insurance information.
• Ensures all records are stored securely and handled in compliance with HIPPA privacy and security regulations.
• Schedules patients for all dental providers, maximizing efficient use of time.
• Explain patients’ treatment plans to them, answering questions and addressing concerns and discusses how much money the patient will be responsible for at each appointment.
• Checks out patients and ensures they are scheduled to return to the PCI Dental clinic.
• Checks voicemail and responds to calls within 24 hours.
• Prints next-day medication lists for scheduled patients.
• Confirms appointments according to protocol and remind patients of necessary payments due at that appointment.
• Manages scheduling for the dental department, referrals, and laboratory cases.
• Contacts patients to provide scheduling updates and notifications during clinic weather closures.
• Activates the care-encounter via the RPMS/ PCC/EHR data system.
• Performs other duties as assigned by the appropriate person.

Benefits

• Voluntary full-time benefit offerings include the following - medical, dental, vision, and life insurance and other voluntarily insurance options.
• We also offer an Employee Assistant Program (EAP), paid time off, paid holidays, 401K with matching, bonuses, and COLA increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees