Patient Registration Specialist

YSLETA DEL SUR PUEBLO•El Paso, TX

5d•$15 - $24

About The Position

The Patient Registration Specialist is the first point of contact for patients and visitors in a dynamic, multi-service clinical setting. This role is crucial in creating a positive patient experience and ensuring operational efficiency by supporting access to Primary Care, Dental, Optometry, Lab, Public Health Department, Pharmacy vaccine, and Purchased/Referred Care (PRC) department.

Requirements

High School diploma or its equivalent, GED and one (1) year related work experience; or certificate from technical school in medical field and six months related work experience; or equivalent education and experience
Must have a valid Texas Driver’s License and be insurable
Must be able to successfully pass a post-offer drug screen and criminal history background check
Knowledge of principles and processes for providing customer and personal services
Knowledge of administrative and clerical procedures and systems such as word processing, file and records management, and other office procedures and medical terminology and health care terminology
Knowledge of HIPAA and ability to ensures all activities comply with regulations and tribal confidentiality standards
ability to be professional and manage multiple calls
Ability to establish and maintain a medical filing system
Ability to communicate effectively in writing and orally
Must handle time wisely
Knowledge of programs and services provided at HHS
Knowledge of Microsoft Office Applications
Proficient with database systems and data entry
Knowledge of standard office equipment
Ability to work a multi-line telephone system
Ability to maintain and safeguard confidential information
Must be culturally sensitive to Native American populations

Responsibilities

Welcomes and assists patients and visitors in a professional and culturally sensitive manner, enhancing access to services and patient satisfaction
Coordinates patient access and registration functions for all clinical and program services
Accurately enters and maintains patient demographic, insurance and scheduling data in RPMS, Moonwalk and Vista Imaging Systems
Verifies insurance coverage and assists patients with Primary Care Provider assignments and completion of coordination of benefits using appropriate portals
Determine the priority of patients’ needs to identify when immediate appointments are necessary or when patients can be accommodated within the current schedule
Manages provider schedule adjustments and communicates appointment changes to patients for continuity of care
Monitors and acts on the no-show list to reschedule missed appointments to maintain service efficiency
Responsible for patient check-in and check-out processes for clinical services ensuring a seamless experience across all service areas
Supports front desk operations, including document scanning, call handling, and mail distribution
Collects patient co-payments, provides receipts, and ensures accurate and secure processing of transactions in accordance with clinic policies
Assists patients with the completion of registration packets, medical and dental history forms and insurance documentation ensuring accuracy and completeness
Serves as a communication hub for the facility, managing after-hours messages and distributing relevant information to appropriate departments
Maintains reception area clean, safe, and welcoming
Provides logistical support for special activities and events such as health fairs, community outreach events and emergency preparedness
Other position related duties as required and assigned