Patient Registration Specialist

Orthopaedic Associates of Michigan•Grand Rapids, MI

11d•Onsite

About The Position

As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.

Requirements

1+ years of experience working in a healthcare setting.
Minimum typing speed of 45 works/minute.
High School Diploma/GED.
Reliable transportation as this is a float role.
Exceptional customer service skills.
Great problem solving and critical thinking skills.
Knowledge of HIPAA guidelines and requirements.
Knowledge of third party payer requirements.
Knowledge of Federal and State billing regulations and guidelines.
Strong written and verbal communication skills.
Ability to multi-task while remaining very detail-oriented.
Highly organized and self-motivated.
Must be computer savvy and proficient in MS Office.

Nice To Haves

2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
Experience with patient accounting software.

Responsibilities

Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
Collect patient information and ensure all necessary forms are completed and signed.
Verify patient insurance.
Assist patients in scheduling return appointments while remaining cognizant of the provider’s scheduling preferences.
Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
Collect any copayments, deductibles, and/or outstanding balances from patients.
Accurately post payments and provide patients with receipts.
Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
Identify and services and/or procedures that require modifiers and post accordingly.
Verify that all patient encounters are accounted for and posted to the appropriate patient account.
Consult with clinical staff or provider regarding any charge/coding questions.
Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
Research and correct any posting errors.
Report cash shortages to supervisor.
Answer and transfer phone calls.
Answer patient questions as needed.
Reach out to appropriate OAM personnel to assist with any questions that require further follow up.
Address and respond to all complaints in a timely manner.
Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures.
Project a professional image by adhering to OAM’s uniform policy and maintaining personal grooming.
Maintain an organized and clean work space.
Other duties as assigned by management.