Patient Registration Specialist - Monroe Regional Hospital - Per Diem - Variable

ProMedica • Monroe, MI

145d

About The Position

The position involves registering and pre-registering patients to receive medical services across various departments including clinic, laboratory, inpatient, outpatient, or emergency department. The role requires obtaining demographic information, validating insurance, and processing payments while adhering to regulatory requirements. The individual will answer questions from patients, visitors, and staff, performing various clerical functions while maintaining professionalism and respect for customers.

Requirements

• Strong attention to detail and accuracy in work.
• Ability to manage time effectively and meet productivity standards.
• Excellent communication skills for interacting with patients and staff.
• Knowledge of insurance verification processes.
• Ability to work independently with minimal supervision.
• Flexibility and adaptability to changes in workload.

Nice To Haves

• Experience in a healthcare registration or administrative role.
• Familiarity with HIPAA guidelines and patient confidentiality practices.
• Previous experience in customer service.

Responsibilities

• Perform face-to-face registration, pre-registration, walk-in outpatient scheduling, and collection functions for all patients including self-pay patients.
• Utilize electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for patient services.
• Contact patients via phone for necessary information pertaining to registration, billing, and financial responsibility.
• Assist patients at the time of service with general benefit and financial responsibility inquiries and post payments to patient accounts.
• Manage time effectively to perform complete registration questionnaires while meeting departmental productivity standards.
• Maintain high attention to detail by reviewing all work for completeness and accuracy.
• Complete registrations to meet department accuracy standards for error-free work.
• Review assigned reports/work queues to ensure goals and deadlines are met.
• Maintain current knowledge of insurance requirements communicated through various channels.
• Communicate effectively with service delivery areas regarding unresolved financial issues.
• Respect the rights and dignity of all patients and maintain patient privacy at all times.
• Escort customers/employees to their requested location when possible.
• Approach customers or employees who seem lost and offer assistance.
• Take ownership of customer problems and ensure timely resolution.
• Function as a team member to organize and prioritize responsibilities.
• Assist management with training new staff as necessary.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods