Patient Registration Specialist - Intermittent

SouthEast Alaska Regional Health Consortium (SEARHC) • Juneau, AK

93d • $25 - $31

About The Position

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Requirements

• High School Diploma preferred
• 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role

Nice To Haves

• Preference given to applicants with advanced degree
• Basic Life Support preferred

Responsibilities

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Manages follow-up appointment request
• Retrieves payment collection for services, flat rate services, co-pay or up-front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scans registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment
• Validates insurance eligibility and pre-authorization requirements
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach
• Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned: New Patient Registration Worklist
• Schedules and registers for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others
• Cross trains for assigned coverage as a PRS
• Coordinates signing up patients in the MySEARHC patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
• Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies
• Identifies community resources, fosters partnerships, and utilizes resources effectively
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources

Benefits

• Generous benefits including retirement
• Paid time off
• Paid parental leave
• Health, dental, and vision benefits
• Life insurance
• Long and short-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees