Patient Registration Specialist I - Second Shift

Lurie Children's Hospital•Chicago, IL

7d•$20 - $30

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Ann & Robert H. Lurie Children's Hospital of Chicago

Requirements

High school graduate required; BS, BA, or CHAA preferred.
Excellent communication/listening skills.
Customer centric approach to engaging with patients and families.
Ability to make quick accurate decisions on a daily basis.
Ability to handle stressful situations.
Proficient computer skills and aptitude.
Problem solving ability and able to handle multiple priorities.
FEMA certification required after hire (ED ONLY).
Minimum one year experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.

Responsibilities

Serves as a resource person and role model for registration staff.
Handles escalated situations and interactions requiring expert knowledge.
Helps with the coaching of staff.
Participates in testing of new workflows and or operational changes.
Becomes the System Management Expert in workflows and daily operations.
Participates in interviewing and selection of new staff.
Maintains current knowledge of insurance requirements, benefit provisions and pre-certification Requirements. Participates in quality improvement.
Promotes a cooperative team atmosphere both intra-department as well as inter-department in order to provide the best service to our patients/families.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program