Patient Registration Specialist - BILINGUAL (English/Spanish) REQUIRED

InterCare • Holland, MI

117d

About The Position

Internally known as a Front Office Specialist - this position is equivalent to the following positions: Patient Access Specialist, Medical Receptionist, Healthcare Administrative Assistant, Clinic Front Desk Coordinator, Patient Services Representative, Medical Office Coordinator, Patient Intake Coordinator, Front Desk Medical Receptionist, Healthcare Customer Service Representative, Medical Front Office Assistant. InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will have a passionate purpose, do worthwhile work, and make a difference in people's lives. InterCare is searching for a Full-Time Bilingual (Spanish/English) Front Office Specialist to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Requirements

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient focused.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator.
• Excellent team player.
• Driven and self-motivated.
• Strong analytical and problem-solving skills.
• Trustworthy with the ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Welcome and greet patients to the clinic with a friendly and professional demeanor.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Work with attention to detail in all tasks, navigating between multiple software systems.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

Benefits

• Vacation/personal paid time off
• Sick time
• 10 paid holidays
• Tuition reimbursement program
• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short term disability insurance
• Long term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees