Patient Registration Representative
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About The Position
The Patient Registration Representative at WakeMed plays a crucial role in the patient experience by ensuring a smooth and efficient check-in process for appointments. This position involves interacting with patients as they arrive for their scheduled visits, providing them with the necessary assistance and information. The representative is responsible for accurately performing administrative duties related to patient registration, which includes entering demographic and insurance information into the system, as well as collecting copays at the time of service. This role serves as a vital link between patients, the community, and healthcare professionals, necessitating excellent interpersonal and communication skills to deliver the highest quality of customer service. The work environment for the Patient Registration Representative is characterized by a high volume of patient interactions in a fast-paced setting. Representatives are stationed at centralized welcome desks located at hospital entrances and medical office buildings, as well as at check-in desks within physician practices. They are tasked with greeting patients upon arrival, checking them in, and ensuring that they receive the utmost care and attention. Additionally, the representative may be responsible for scheduling follow-up appointments and collecting point-of-service payments, further enhancing the patient experience and streamlining the registration process. Overall, the Patient Registration Representative is essential in creating a welcoming atmosphere for patients and their families, ensuring that all administrative tasks are handled efficiently and accurately, thereby contributing to the overall success of the healthcare facility.
