Patient Registration Representative

WakeMed Health & Hospitals•Durham, NC

2d•Onsite

About The Position

At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience. What You’ll Do: As a Patient Registration Representative at our MyCare 365 - Durham location, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also: Accurately register patients by entering demographic and insurance information Collect copays and point-of-service payments Schedule appointments and assist with follow-up coordination Provide exceptional customer service in a fast-paced, high-volume environment Serve as a liaison between patients, families, providers, and the care team Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations What We’re Looking For: Availability to cover business hours, days, and holidays A passion for helping others and delivering top-tier service Strong communication and interpersonal skills Ability to multitask and stay organized in a busy clinical setting Comfort with computers and electronic health records (EHR) Previous experience in healthcare registration, scheduling, or customer service is a plus Education & Experience: High school diploma or equivalent required 1 year of customer service or administrative experience preferred Healthcare or medical office experience is a bonus Why WakeMed? A culture rooted in compassion, respect, and excellence Opportunities for growth and development Competitive pay and comprehensive benefits A mission-driven team that truly cares about our community We invest in YOU — your growth, your well-being, and your future. Perks & Benefits: Free parking at all campuses Health, dental & vision coverage 6 free mental health sessions through Lyra MetLife pet insurance 403(b) retirement plan with employer match Paid Days Off (PDO) for vacation, sick time & holidays Tuition & specialty certification reimbursement WakeWell Rewards & wellness programs WakeMed Gives – employee assistance & education support Childcare partnerships with KinderCare & Bright Horizons Endless professional development opportunities Ready to make a difference from the front desk? Apply today and help us deliver the WakeWay to Excellence at MyCare 365. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Requirements

Availability to cover business hours, days, and holidays
A passion for helping others and delivering top-tier service
Strong communication and interpersonal skills
Ability to multitask and stay organized in a busy clinical setting
Comfort with computers and electronic health records (EHR)
High school diploma or equivalent required

Nice To Haves

Previous experience in healthcare registration, scheduling, or customer service is a plus
Healthcare or medical office experience is a bonus

Responsibilities

Accurately register patients by entering demographic and insurance information
Collect copays and point-of-service payments
Schedule appointments and assist with follow-up coordination
Provide exceptional customer service in a fast-paced, high-volume environment
Serve as a liaison between patients, families, providers, and the care team
Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations