Patient Registration Representative

The US Oncology Network•Wichita, KS

1d•Onsite

About The Position

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Registration Representative to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends. As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients’ lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK’s partnership with the US Oncology Network, one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including: Medical Health Care Dental Care Vision Plan 401-K with a matching component Life Insurance Short-term and Long-term disability FSA and HSA Legal Insurance Competitive Paid Time Off Plan Wellness & Perks Programs What does this position entail? This position is responsible for ensuring a welcoming and efficient registration experience for patients and visitors at the clinic. This includes greeting patients, collecting necessary forms and information for their accounts, updating patient demographics and insurance information, and processing co-pays. The position also involves answering and screening, responding to or directing Business Office phone calls, maintaining patient PMS records, and conducting routine demographic and insurance verification with established patients. Additionally, the position supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Requirements

High school diploma or equivalent required.
At least one (1) year front medical office experience required.
Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
Comfortable working in a team environment but maintains responsibility for individual and assigned clinical area’s performance.
Displays a positive demeanor toward patients, coworkers, and responsibilities.
Demonstrates a willingness to work with and for others; is flexible and courteous.
Exhibits behavior that promotes a spirit of cooperation.
Demonstrates strong time management and critical thinking skills.
Displays good judgment in problem solving.
Accepts constructive criticism.
Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to quality: Emphasizes the need to deliver quality products and/or services

Nice To Haves

Experience using a PMS and/ or EMR is a plus.

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
Collects, proofs for completeness, and scans/files patient forms and appropriately attaches into EMR or PMS system, while following workflow steps.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
Answers, screens, and responds to routine business office-related questions via phone, electronic communications, or face to face contact, or routes to appropriate personnel, or take thorough messages.
Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Maintains registration queue.
Scans and copies updated insurance, co-pay and identification cards.
Demonstrates compliance with all policies and procedure including HIPAA privacy rules, and maintains confidentiality of patient and company information.
Attends required, applicable meetings.
Remains current on all compliance requirements.
Ensures all applicable policies and procedures of the company and Network are followed.
Other duties as requested or assigned.