Patient Registration Representative

CommonSpirit Health • Mt Shasta, CA

53d • Onsite

About The Position

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: Appropriate patient identification, Collecting accurate and thorough patient demographic data, obtaining insurance information and verifying eligibility and benefits, Determining and collecting patient financial liability and Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Requirements

• Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments
• Applicable education and/or training can be used to balance a lack of experience
• High School diploma, GED or equivalent
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Intermediate to advanced computer skills

Nice To Haves

• Two (2) years of experience
• Knowledge of charity care programs as well as the various government and non-government programs

Responsibilities

• Appropriate patient identification
• Collecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability
• Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
• Adhering to the organization’s policies and procedures for resolution of patient financial liability
• Explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees