Patient Registration Representative, Cardiology, Full-Time, Days

University of Chicago • Chesterton, IN

113d

About The Position

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Registration Representative with our Cardiology Clinic at our Chesterton location. Under general supervision, the Patient Registration Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge, and transfer processes. Provides excellent customer service, assists patients with financial and billing inquiries and performs collection functions. Crown Point offers a modern facility with cutting-edge resources, a supportive team environment, and the opportunity to grow with a leading academic health system. Be part of a team that makes a real impact on patient care every day.

Requirements

• High School Diploma or equivalent; bachelor's degree preferred.
• At least 5 years of related clinical work experience.
• Medical terminology experience is strongly preferred.
• Certificate is a plus.
• Previous experience with hospital information systems required.
• Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required.
• Excellent written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Responsibilities

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance, and other billing information.
• Performs pre- and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds.
• Verifies insurance coverage; obtains authorization from managed care companies to cover outpatient services; works with the Managed care office to identify and interpret contracts governing patient care.
• Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs.
• Provides financial counselling to patients and their families; explains hospital policies, including payment and credit policies.
• Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives, and processes payments and works with patients to make payment arrangements balances due.
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
• Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence; maintains correspondence files.
• Answers incoming calls and assists with general clerical duties as needed within the department.
• Completes additional responsibilities as directed by management.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED